We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

• Automatic Scaling: Cloud platforms can automatically handle increases in user demand. For example, during tax filing season ...

Ultimately, the future of business belongs to those who can master the art and science of customer experience.

Check out the best CRM platforms that combine customer relationship management with email marketing automation -- featuring ...

Centric Software won in five of the 12 categories in the 2025 Just Drinks Excellence Awards, in the M&A, Innovation, Business Expansion, Product Launches, and R&D categories.

An account manager is an employee who is responsible for the daily management of a customer's account with a business. Read on to learn about their skills and benefits.

Sectors such as retail, banking, telecommunications, healthcare, and travel are embracing customer experience platforms to ...