tom's Hardware on MSN7h
HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash
After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...
If you ever got the feeling a customer support line is intentionally keeping you on hold in the hope you'll go away it turns out the HP is doing precisely that with a min…
That feeling a customer support line is deliberately designed to keep you hanging in the hope that you'll just go away. We've ...