Latest part of corporate evolution sees Avaya accelerate innovation-first ‘moonshot’ initiative into Infinity CX platform’s 2025 roadmap.

The Growth Dilemma is about how to manage relationships between customer segments. As brands grow and attract new customers, ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Despite this shift in perspective, some high-profile companies are still moving forward with plans to lay off thousands of customer service workers and replace them with generative AI technologies.

Evan Gappelberg, CEO of Nextech3D.ai comments " Our investment in AWS is more than a cloud migration-it's the foundation for MAP Dynamics to become an AI-native event platform. With AWS, we can ...

The AWS infrastructure empowers Nextech3D.ai to integrate machine learning and predictive analytics into MAP Dynamics - from intelligent booth recommendations to automated attendee matchmaking and ...

Nintendo of America's latest End User License Agreement (EULA) includes a new segment asking users to agree to waive their right to join a class action lawsuit against the company.