A step-by-step playbook to supercharge salesFierce competition means brands are no longer competing on price and product ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Online shopping has far surpassed the simple transaction of click and buy. Customers move between various touchpoints at one ...

In this Q&A, Sylvia Ng, CEO of ReturnBear, discusses how the company is transforming reverse logistics from a challenge into an opportunity for brands globally.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading insurance companies are going back to these roots and making insurance a ...

There's a Nintendo Switch 2 Experience set to go live this April, designed to give some lucky players the opportunity to get their hands on the Switch 2 ahead of its expected release in 2025.

As revealed in a press release following the announcement of the console, Nintendo is offering a series of events called Nintendo Switch 2 Experience, which will be held around the world and let ...

Consumers today expect digital experiences and more efficiency and transparency within their care journey, and the healthcare financial experience is no exception. The healthcare financial ...