Peter Cooper of Lexus of Lehigh Valley discusses trends shaping the consumer car buying experience and how dealers can stay ahead.

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

In this Q&A, Sylvia Ng, CEO of ReturnBear, discusses how the company is transforming reverse logistics from a challenge into an opportunity for brands globally.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

OK, so we believe the Windows Web Experience Pack won’t be found on every computer running Windows 11. Chances are, it may depend on your version of Windows 11 or Windows 10 and possibly your ...

"The summer school was an excellent experience, I felt welcomed, challenged to develop my skills and enjoyed being able to spend time with the mentors, ask questions and network." During the five day ...