Organizations are searching for valuable AI use cases, but the most transformational opportunities might not be new. Instead, ...

Based on their intuition of how human agents reason while responding to customers, researchers at Capital One developed a framework in which a team of expert AI agents, each with different expertise, ...

Experts from General Motors, Zoom and IBM discuss how their companies and customers consider AI model selection.

Personal loan requirements vary by lender, but there are a few considerations that financial institutions always look at when reviewing applicants.

Explores the application of the widely adopted behavioural model of health services use without limiting the search on target group, care setting or disease. Might have missed studies that did not ...