My inbox never seems to lack this type of e-mail: "XYZ Software Vendor Announces Successful ERP/CRM/BI/Supply Chain Application Implementation/Upgrade at XYZ Inc." You get the idea: There never seems ...

But even with the ne-plus-ultra of ERP—the 360 degree view of the customer—the ERP system by itself does not have much detail about the customer relationship: that is nicely squirreled away in ...

ERP systems often include 150 to 175 different attributes. When complete, the ERP provides an as-shipped BOM. At that point, an enterprise asset management (EAM) system becomes important.