Southwest Airlines, known for free bags and open seating, is overhauling policies, leaving loyalists questioning if it’s ...

Southwest Airlines made big changes and there's been fallout from customers and staff. Here's what it means for travelers and ...

Industry analysts fretted about how Southwest Airlines' remarkable set of recent changes threatened to take away all the ...

For customers, and our columnist, it feels like the airline that championed free bags has lost its soul.