Thinking about changing software systems is a question that inevitably surfaces for any business aiming to grow, adapt or simply run more efficiently. For third-party administrators (TPAs) managing ...

The cultural challenge we faced was transforming a legacy captive mindset into one that is customer-obsessed and focused on ...

Change management is a necessity in today's workplace. Digital transformation, hybrid work and automation are forcing people ...

How IBM’s AI-driven ‘Client Zero’ journey produced dramatic efficiency gains over the past two years, giving federal agencies ...

By redefining leadership in ways that prioritize connection, clarity and action, you create the conditions where people can ...

Key Points Scrum emphasizes incremental work, allowing for swift adaptation and remediation of issues as they arise. You’re ...

Vikki Velasquez is a researcher and writer who has managed, coordinated, and directed various community and nonprofit organizations. She has conducted in-depth research on social and economic ...