As more companies turn to software as a service (SaaS) to increase efficiency and lower costs, ... This has significant consequences for the IT operating model, says Joe VanLoy, ...

Software as a service is about to approach a crossroads in a few years and at issue is whether it becomes a dominant business model or a feature that becomes just another way for a vendor to ...

New Customer Success Operating Model. Most SaaS and other B2B revenue teams are maniacally focused on new logos while ignoring massive untapped profits in the existing customer base.

CINCINNATI--(BUSINESS WIRE)--Rippe & Kingston, the fastest-growing legal tech community in the U.S., recently welcomed Donald Schule to its leadership team as its new chief operating officer (COO).

As software as a service (SaaS) moves into the mainstream, revolutionizing how businesses run, a paradigm shift for IT operating models is in the works.