These principles will guide the operating model design decisions. Understand who you serve (customer layer): Tech executives should segment, classify and categorize those they serve rather than ...

Energize and align employees through principles, not exhaustive rules A flexible operating model cannot work according to a paint-by-numbers design.

Winning by Design (WbD), the leader in accelerating and optimizing recurring revenue for B2B organizations, is launching a new Customer Success (CS) O ...