Forrester’s research shows that DevOps (43%), in-house frameworks (43%) and X-as-a-service platforms like Nexus (41%) are the primary influencers of IT operating model design.

An IT operating model helps ensure that IT maintains operational ... six sigma at many places, and now it's design thinking. All these frameworks talk about the voice of the customer and value ...

Winning by Design (WbD), the leader in accelerating and optimizing recurring revenue for B2B organizations, is launching a new Customer Success (CS) O ...

If this were true in our non-fictionalized world, organizations would not undergo operating model redesigns so frequently. The triggers for the redesign vary: a new strategy focused on customer or ...

Generative AI has the potential to bring significant transformation. However, many organizations struggle to scale its ...

Companies can use the model to design and develop processes for individual employees, teams of employees as well as organization-wide business management processes.

Winning by Design (WbD), a B2B revenue consulting and training company, launched a new Customer Success (CS) Operating Model and has updated multiple courses across its global Revenue Academy. The new ...

We need better solutions that will reach farther and go deeper. This calls for adaptability, not predictability. As a gross understatement, our current operating model is not fit for purpose. To ...