If the operating model is not explicitly designed to focus on the strategic priorities of the business, the execution will hit major roadblocks. A Mckinzey report published in March 2022 suggests that ...

With your operating model defined and understood, everything else in your business should align with it. Your organizational structure, people, processes, technology, systems — everything.

While designing and implementing the KPI framework is complex, more challenging than that is realizing the change; integrating them into a business’ operating model is very difficult.

McKinsey describes the goal of a cloud operating model, “to enable scalability and improve the reliability of software systems.”¹ In the diagram above, that is very “right-side” focused ...