Using sentiment analysis, Zendesk AI can determine exactly where a customer falls on an emotional scale. It looks for important cues like the type of language used or whether customers are using ...

The Emotional Contagion Scale is one of the measures used in this research. It's a 15-item index designed to measure an individual's susceptibility to "catching" the emotions of others.

Emotional eating, defined as eating in response to a range of negative emotions, is common in youths. Yet, there are few easily administered and well-validated methods to assess emotional eating ...

The emotional scale is not a fixed state, and that’s the beauty of it; while you may find yourself at a lower point on the scale from time to time, you have the ability to move upward, ...