The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the ...

The heart of the genome structure is that it makes the case as a living model. A blueprint falls short because it’s a rigid, ...

Make sure this is a skill that is mastered by both your sales and customer service agents, because it is an effective way to increase sales once a customer decides to do business with your company.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...