Flowchart vs. process map, what do you choose to use? When it comes to mapping out a project, you’ve got several choices on ...

Learn how process mapping can streamline workflows, improve efficiency, ... Arrows: Show the direction and flow of the process. Ovals: Mark the start and end points of a process.

Business process mapping has a long history going back to the 1920s when Frank Bunker Gilbert Sr. unveiled the “flow process chart” to the American Society of Mechanical Engineers (ASME).

Each flow chart is concerned with one particular process or system. It begins with the input of data or materials into the system and traces all the procedures needed to convert the input into its ...

Determine the importance of each data point discovered in the customer journey mapping process to weed out the not-so-important things. “Don’t lose site of the things you do well,” Inman said.