Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

In a new executive order President Donald Trump ordered the Pentagon to revise its policies toward transgender service members, saying they do not meet the standards of military service.

though the American Consumer Satisfaction Index remains near record highs. To bridge the gap, organizations should prioritize customer feedback, realign employees with their mission, and explore ...

Houston leads the league with 14.5 offensive rebounds per game led by Alperen Sengun averaging 3.4. The 123.3 points per game the Grizzlies average are 15.1 more points than the Rockets give up (108.2 ...

Houston leads the league with 14.5 offensive rebounds per game led by Alperen Sengun averaging 3.4. The 123.3 points per game the Grizzlies average are 15.1 more points than the Rockets give up ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is the most reliable aspect in predicting a company's performances in both ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Rev. Mariann Edgar Budde speaks during the National Prayer Service at Washington National Cathedral on Jan. 21, 2025, in Washington, D.C.

Santander bank is facing a potential customer backlash and exodus following reports that there may be plans to exit the UK. Industry insiders have cautioned that this threat to leave, perceived as ...