The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe ...

The chief executive of HM Revenue & Customs (HMRC) will retire with a six-figure pension despite presiding over the worst ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

A postman who was sacked for punching a customer in the face after a row about him leaving a note rather than delivering a parcel has won almost £5,000 in compensation. Andrew Drysdale got into a ...

SSA faces staff cuts and office closures affecting ... troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages.

Nutanix sells a Hyperconverged Infrastructure offering, which requires the customer to obtain the underlying ... A ‘Buy Domestic’ approach to Software would face significant challenges as ...

American Express leads the way in customer service, according to J.D. Power’s 2024 U.S. Credit Card Satisfaction Study. The study surveyed 38,852 credit card owners between June 2023 and June 2024.

Qualifying for the Public Service Commission races ended last week. Tim Echols, the District 2 incumbent running for a third term on the board, will face Lee Muns, a former member of the Columbia ...

Since backstopping Canada to a 3-2 overtime victory against the United States in the 4 Nations Face-Off final on Feb. 20, the veteran goalie has brought his winning ways to the St. Louis Blues.

The Social Security Administration — already reeling from plunging customer service following a rapid ... Executives who tracked customer satisfaction with Social Security services also are ...