While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be cheerful. Service chatbots ...

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT. Meta ...

Google is betting on the future of chatbots. The company has acquired automated customer service startup Onward for an undisclosed sum. Founded in 2015 in New York City, Onward makes an automated ...

An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompted by a disgruntled customer, the BBC reported.

According to a civil-resolutions tribunal decision last Wednesday, when Moffatt applied for the discount, the airline said the chatbot had been wrong – the request needed to be submitted before ...