System Initiative proposes a radical overhaul of infrastructure automation to address infrastructure-as-code chaos and ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial intelligence can make police interactions with the public ...

Service as a software flips the traditional SaaS model. Instead of simply providing tools for people to use, it delivers ...

The product-aligned operating model has gained traction over the past few years as organizations seek more agile and customer ...

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

ServiceNow, Inc. (NYSE:NOW) ranks among the best cloud stocks to buy according to Wall Street analysts. On July 2, Morgan ...

Thriving in the AI era requires intentional changes to workforce strategies, team skills and vendor relationships.