Service as a software flips the traditional SaaS model. Instead of simply providing tools for people to use, it delivers ...

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...

The heart of the genome structure is that it makes the case as a living model. A blueprint falls short because it’s a rigid, ...

True transformation requires AI that links customer data, knowledge bases, and operational systems to enable intelligent decision-making.