Underscoring the growing importance of chatbots, Microsoft has launched a cloud-based service to help companies and developers create these automated, text-based exchanges. Microsoft said its ...

Enterprise developers can build production-grade AI chatbots for their businesses with the general availability releases of Azure Bot Service and the Language Understanding service.

Azure Bot Service IBM Watson Assistant Dialogflow Collect.chat Activechat.ai Visual Chatbot Builder Flowxo Botsify Conversation.one Aspect CXP Pro Botkit ChatbotsBuilder ChatScript Intercom ...

With AI technology improving every day, online businesses are using virtual assistants and customer service bots to better support visitor experiences.

From physical robots to digital chatbots, service bots are revolutionizing the workplace. To understand how consumers perceive firms that employ service bots, researchers conducted six experiments ...

To deliver the best bot experience possible, it’s crucial for companies to train their chatbots on how to understand customer intent and to regularly test the technology to identify and fix any ...

Researchers have discovered vulnerabilities within Microsoft's Azure Health Bot Service that could lead to sensitive patient data being exposed.

Character.AI lets users create bots in the likeness of any person—without requiring their consent.

Dubbed the “MomVerse,” 1-800-FLOWERS.COM says the chatbot can create “original, one-of-a-kind verses including personalized poems and songs just in time for Mother’s Day.”… ...