The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – Unleashing the value of customer service – found that whilst virtual agents are ...

Microsoft has launched two new AI agents for the manufacturing industry in public preview ahead of Hannover Messe 2025.

TD Synnex, ConnectWise, Critical Start, ThoughtSpot, Microsoft, CrowdStrike and Capgemini were among the tech companies making key executive hires and moves in September 2024. New CEOs at TD ...

One of Europe's biggest IT services companies, Capgemini has partnerships with firms such as Microsoft, Google Cloud and Amazon Web Services (AWS). Clients include Heathrow Airport and Deutsche ...