CRM systems offer workflows, approval processes, and other business process enforcement features. But it’s not always clear which feature you should use, and overly strict enforcement mechanisms ...

Stride, a new CRM system designed to meet the needs of freelancers and small business owners, is launching into private beta today. The product, which was born out of an actual need for a more ...

DirecTV's new enterprise system offers sales agents a whole view of the customer -- and real-time guidance to close deals. Handling the phones for DirecTV used to be a juggling act. Sales agents ...