Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with ...

"If you can't describe what you are doing as a business process, you don't know what you are doing." -- W. Edward Deming CRM systems offer workflows, approval processes, and other business process ...

Rather than thinking of CRM as a product, enterprise IT builders will do better to think of CRM as the following set of process goals that should be pursued by every piece of IT infrastructure.

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Customer relationship management (CRM) implementation is a 10-step process for launching CRM software for your business. When implemented correctly, your new CRM will help you manage contacts ...

Few enterprise software systems have to scale to millions of records. Even in a smallish enterprise, though, a CRM system can rapidly grow beyond that level, particularly if it's connected to e ...

This powerful combination of workflow and rules engine technologies will realize CRM's promise, and solidify its position as a vital step in the evolution of customer service technology. Taking care ...

Target Corp. this month began to roll out a new customer relationship management (CRM) system that was designed to not only combine customer information from its 900 stores, Web sites, call ...

Better customer relationship management (CRM) is becoming a goal for most businesses. The main aim is to deliver top-line benefits such as improved business intelligence and a closer interaction ...

Stride, a new CRM system designed to meet the needs of freelancers and small business owners, is launching into private beta today. The product, which was born out of an actual need for a more ...