We looked at social customer relationship management (CRM) from a high-level conceptual view in “Interactions with Transactions: Understanding Social CRM.” Now let’s walk through a potential social ...

By using a CRM system, you can easily generate reports on important aspects of the process, such as the number of applications received, processing time for each application and the success rate ...

Since adoption of CRM began in earnest about five years ago, many CRM applications have been widely, and unfairly, derided as failures. Business process management (BPM) technology is often posited as ...

STOCKHOLM--(BUSINESS WIRE)--Stockholm, Sweden, July 1, 2010 – International Business Systems (STO:IBSB), the leading application supplier for wholesale and distribution, today announced IBS CRM ...