Senators are pushing for the automation of the issuance of certificates of good conduct to spare citizens the need to travel for kilometres to apply or renew police clearance certificates.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

We list the best call center software, to make it simple and easy to setup and manage a single communications platform. Call centers used to something only enterprise companies could afford, but ...

These smart mirrors, available in Nigeria, do more than reflect your image. They play music, fight fog, and add sleek lighting for a modern, low-effort upgrade to your bathroom routine.

Laura Mealer’s RBI single in the ninth gave Tennessee a 5-4 win over UCLA that lifted the Volunteers into the Women’s College World Series semifinals and eliminated the Bruins. The game nearly ...

According to Macquarie, traditional SMS two-factor authentication (2FA) – which is widely used in Australian banking – relies on insecure technology and often provides limited information.

Why settle for an ancient, analog PBX? The best voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price.

Once a call is completed, the Automatic Call Distribution system immediately sends through another customer. The HSE was asked to investigate call centres by the Government following allegations ...

Looking for an IVR system to make your call handling more organized and efficient? This article breaks down our picks for the best IVR software of 2025.