CRM systems offer workflows, approval processes, and other business process enforcement features. But it’s not always clear which feature you should use, and overly strict enforcement mechanisms ...

News 'Design CRM to improve overall process,' says FleetBoston manager. By Jack Vaughan; June 20, 2002 [JUNE 21, 2002] -- During the course of developing a combined Sales Force Automation and Customer ...

The authority in Social CRM within my network is Brent Leary. He’s been writing about and working with CRM for a number of years – since 2003, in fact. The focus should shift from technology ...