Today, a plethora of algorithm ... comprehensive analysis of customer sentiment and experience. Data crawlers are used to sift through all the available user feedback and then process all the ...

At its core, sentiment analysis is about judging the feeling behind a piece of writing. The process involves taking ... However, a sentiment-analysis algorithm built on high-quality training ...

The basic level of sentiment analysis involves either statistics or machine learning based on supervised or semi-supervised learning algorithms ... customer experience process,” Evelson says.