FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
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"Guess I'll be eating ramen again tonight," tweets one customer on third day of issues linked to a data-center power outage.
Capital One had a major service outage last week that left many without access to their accounts. Now, it also faces a lawsuit from CFPB.
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According to Capital One, the disruption began on Wednesday and is due to a technical issue with one of its service providers. The outage has impacted the processing of some deposits, payments and transfers. Customers began reporting deposit-related issues -related issues on Thursday, according to Down Detector.
Capital One’s outage comes just a day after Citibank admitted that its own tech issues were keeping cusotmers from accessing their accounts from their mobile devices. Citibank also revealed that incorrect fraud alerts had been placed on customers’ cards, and that the bank was working to clear up the problem.
An outage affecting Capital One customers dragged into its second day Friday, further preventing some customers from accessing deposits, payments and transfers. In an afternoon statement, the bank said it was still restoring systems that had been taken offline due to a technical issue with a third-party vendor.
Days after an outage, Capital One Bank customers are reporting they still can't access their accounts. Here's what the company is saying.
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