Microsoft also is using the Wave 2 rollout kick-off to announce a few additional incremental features coming to its Dynamics 365 Customer Insights customer data platform. Dynamics 365 Customer ...

in a recent post on the Microsoft Cloud Blog. The April AI updates will include Dynamics 365 Customer Insights, which will give users from non-technical staffers to analysts and data scientists a ...

About Microsoft Dynamics 365 Customer Insights Dynamics 365 Customer Insights is a customer data platform (CDP) and customer journey orchestration (CJO) product that unifies data across sources to ...

and customer inquiries are routed to the most qualified team members—all while using innovative AI to provide actionable insights. Microsoft Dynamics 365 CRM offers just that, with features like ...

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...

Integration with Microsoft Dynamics 365 for Sales will enable 24 Hour Fitness to leverage sales data for member and guest insights, providing a single view of the customer that can be used to ...

Fortunately, Simons and tens of thousands of other Microsoft customer service support engineers now have a new AI-powered experience at their disposal. Copilot in Dynamics 365 Customer ... for doing a ...

Microsoft today introduced Goals in Power BI and integrations between Dynamics 365 Customer Insights and Microsoft Advertising during the annual Microsoft Business Applications Summit. Goals?in Power ...

Typeface has integrated its generative artificial intelligence platform for content creation with Microsoft Dynamics 365 Customer Insights to enhance campaign management and marketer productivity. To ...

Today, it went down the customer experience and marketing path among others. Microsoft launched a new Microsoft Dynamics 365 Copilot ... Read now Guide Top 5 CX Insights That Should Be Driving ...