"Retailers are responding by investing in a variety of innovative returns options," the NRF said in its report. "But, at the same time, they are facing growing costs for managing and processing ...
"Go back and replay the tapes from 2014 and 2015 when we were talking about this then. It's one of the reasons why we made a big bet on Dell EMC and VMware," he said. "And it's playing out in a ...