One of the most popular ways to collect voice-of-the-customer data is by conducting surveys that collect Net Promoter Score and other information via email, text, or website form. You can also run ...

It’s not just new features — it’s a redefinition. Medallia hits Vegas wanting to change the CX insights game. LAS VEGAS — The first step to admitting we’re not great at customer ...

New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and help enterprise ...