“Starbucks already has a low coffee-to-dairy ... but baristas say you should not feel bad for breaking it — in fact, some are relieved when it’s broken. Some baristas in the comments of ...

Drawings of dogs, cats, birds and bees. Starbucks baristas are scribbling on customers’ to-go coffee cups again, part of new CEO Brian Niccol’s “Back to Starbucks” strategy to humanize the ...

In other words, one company is admitting it’s bad business to treat those who enter as potential ne’er-do-wells while the other is embracing the idea. Starbucks says its policy allowing ...