Call Center Technology Needs a Platform Approach. getty. It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible.

Through new technology and data-powered platforms, financial services companies can evolve the way they work to keep up with their customers’ demands for a faster, safer, and all-round better ...

This is why getting the platform design right at the start is so important. The design of a platform affects its effectiveness, efficiency, and ability to support the organization’s long-term goals.

Gliffy is moving to an all HTML 5 platform, ... A Platform Play – Gliffy Moves Its Online Diagram Service To HTML5 And Says Goodbye To Flash. 6:17 AM PDT · October 31, 2012.