You pull up the Paynter chart onto the conference room screen. It’s time to demonstrate to the director why assessing the situation is more complex than just looking at the overall numbers.

Two years later, headcount was 135, serving 200 clinics, and he confronted a problem with the potential to undermine it all. It wasn’t a technical problem, or a medical one.

Often leaders will think they are driving a problem-solving culture by insistent, or even just encouraging, team members to utilize the tools and templates of problem-solving. However, most ...

So what does creative problem-solving actually look like? These are the four tried-and-true creativity tools I tell every executive to employ when making any decision. 1.

And you’ll learn how to use experimentation and rapid prototyping as problem-solving tools. This episode originally aired on HBR IdeaCast in December 2016. Here it is.