The Gist. Emotional intelligence. Sentiment analysis enriches CX with nuanced emotional insights. Data-driven personalization. Real-time sentiment feedback allows for tailored customer interactions.

Sentiment analysis, which is defined as the process of using NLP, ML, and AI to identify and interpret emotions expressed in text, voice, or other data sources, provides retailers with the tools ...

On-chain analysis refers to the method of using information from a blockchain ledger to determine market sentiment. More specifically, it involves looking at transaction data and crypto wallet ...