To identify the year Americans were most satisfied with customer service, 24/7 Wall St. reviewed the American Customer Satisfaction index for each quarter going back to the year 1994.

Keep the Customer Satisfied: 4 Tried and True Service Guidelines An outstanding product or service is not enough to attract — and maintain loyalty. EXPERT OPINION BY SUSAN STEINBRECHER , CEO ...

Increased customer satisfaction AI aids the customer service journey in multiple ways: tracking conversations in real time, providing feedback to agents and using intelligence to monitor ...

To address rising incidents and maintain customer satisfaction, customer service agents need to be empowered to address them without adding to their workload. Automation can help—but how can ...

Customer satisfaction has not been in the spotlight without reason. ... Consumer surveys show that 42% of buyers will pay more for good customer service, suggesting that, ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power.

The customer service representative listened to our story (not that she hadn't already overheard it just minutes earlier), went to visit the Wizard-of-Oz-like manager (yes, the same manager as ...

Netflix might top the charts when it comes to viewer numbers, but there’s one category where it comes up short — customer service.

Salvador Ordorica is the CEO of The Spanish Group LLC, a first-class international translation service that translates over 90 languages. Customer satisfaction is critical for business success in ...

Thai drivers say they are more satisfied with after-sales service provided by mass market auto brands despite a grim sales outlook for automakers this year, according to new consumer research.The ...