Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

Fast food might come in a paper bag, but the service can still make or break the meal. Based on the 2024 American Customer ...

Walmart (WMT), and Target (TGT) continued to dominate customer satisfaction rankings, though each faced their own challenges.

“This phenomenon proves true across all service types—oil changes, repair, tires and brakes.” The study finds that customer satisfaction with the service of electrified vehicles—both ...