The Omni-Channel Flow will be generally available in the Winter of 2022. Service Cloud will also streamline workflows with new robotic process automation capabilities (RPA), based on Salesforce's ...

Salesforce is bringing its Einstein Bots to market as part of the next generation of Service Cloud, along with a bevy ... process automation tool Lightning Flow is also being made generally ...

For this reason, Salesforce has announced its new AI-powered workflows and automation features for Service Cloud with the first ... Meanwhile, Omni-Channel Flow built on Salesforce's workflow ...

Salesforce Inc. today said it’s adding generative artificial intelligence capabilities to its Sales Cloud and Service Cloud applications ... Tableau, Flow and Apex applications.

Sales GPT and Service GPT. The rest — minus Flow GPT, which lands in October — are scheduled to arrive as early as this month. Image Credits: Salesforce One glaring omission in Cloud AI is an ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More In another move to strengthen its CRM offering, Salesforce has ...

Data Cloud, Tableau, Flow and MuleSoft, and will host large language models from various third parties, including Amazon Web Services, Anthropi, and Cohere, entirely within Salesforce's ...