When possible, use the swimlane or cross-functional style flow chart that clearly shows responsibilities in separate “lanes” throughout the process. 2. Implement Checklists to Support the ...

Pick one conversion point to start with and brainstorm 2-3 simple enhancements you could make to improve the conversion process at that stage. Track your results and repeat this process every 90 days.

After the teams have interviewed their colleagues, they should visually document the processes using either sticky notes or simple flowchart symbols to identify process steps. Posting these charts in ...