These people, the original “computers,” were not only slow and error-prone but also limited to very basic analysis ... the root cause of the problem. Having a well-understood process can ...

Finding the root cause of ... out whether the issue is tied to people, process, or technology — or whether it’s a combination of factors. Having a framework to assess the effectiveness ...

These steps help guide the process and give organizations a framework for how to successfully complete a root cause analysis. RCA is already baked into several IT frameworks and methodologies as a ...

However, I prefer the simple “five question” approach described in Prevent recurring problems with root cause analysis (Olzak, TechRepublic, 10 September 2008). This process is simple ...

Some IT organizations follow IT service management (ITSM) incident management practices to restore service, then follow problem management procedures to perform root cause analysis (RCA).

Our discovery phase in intelligent automation enabled them to know exactly where to automate – all the while being guided by the framework of people, process and technology. Our approach ...

Five people are about to sit in a conference ... Titled “Recruiting and Retention of Technicians Through Root Cause Analysis,” the session depicted a meeting involving the speakers who were ...