For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow is essential to streamline customer journeys and optimize self-service options.

Interactive Voice Response (IVR) analytics is a practical approach to interpreting the data collected through IVR systems. It’s a tool that provides businesses with insights into customer ...

Yeastar, a global leader in Unified Communications, today released the built-in Call Flow Designer for the P-Series Phone ...

Moving From A Reactive To Proactive Approach. At Klearcom, I’ve seen the damage firsthand. For example, back in April 2022, we spotted a major issue with a client’s IVR system.

IVR technology is increasingly becoming an everyday part of call centres. It's made its way into around 63 per cent of call centres, according to the Merchants Global Contact Centre Benchmarking ...

XIAMEN, China, July 8, 2025 /PRNewswire/ -- Yeastar, a global leader in Unified Communications, today released the built-in Call Flow Designer for the P-Series Phone System. This visual, no-code call ...