For an overview of ITIL and its possible use with cloud migration, download this white paper, “ITIL for Government.” For agencies, using ITIL processes can definitely improve IT efficiency and ...

The paper also details how ITIL 4 and COBIT 2019 approach information and technology, partners and suppliers, and value streams and processes, as well as design and implementation.

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing ...

Aligning ITIL processes to your DR plan leads to more efficient and effective use of IT infrastructure. Learn more about ITIL processes and DR in this tip.

Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes.

After re-engineering key processes based on the ITIL framework, Nationwide saw major improvements in systems availability, Nationwide’s IT Process Officer Jack Probst says, estimating that ...

The Information Technology Infrastructure Library (ITIL) defines change management as “the process of controlling changes to the infrastructure, or any aspect of services, in a controlled manner ...

Like many large companies, Yahoo Inc. is adopting new IT service management proc­esses detailed as part of the IT Infrastructure Library (ITIL) guidelines. One of its goals is reducing the need ...

ITIL has its own governing bodies, internal references and specific terms and concepts — one that allows a common language to be spoken by business, IT and auditors. Let’s dig inside and get ...

Barnes found that the processes laid out in ITIL aligned with plans to improve incident priority management at JPMorgan Chase. He says he wanted to be able to pull teams together more easily ...