Apiagne, Inc. Maurice Kamgaing Revolutionizing IT Operations: ITIL Expert Maurice Kamgaing Unveils Cutting-Edge Approaches to Incident and Problem Management with IT Service Intelligence Is your ...

Company officials credit the product’s architecture — the software installs on an existing mainframe — for enabling the centralization of ITIL-based disciplines including problem, incident ...

The Information Technology Infrastructure Library (ITIL) defines change management as “the process of controlling changes to the infrastructure, or any aspect of services, in a controlled manner ...