Get Moving with Mobile! Five Tips for Delivering Great Customer Service.Thinking of adding upgrading your mobile customer service channel? Then you really need to consider these five tips for ...

Three times the site rejected them, insisting I should do the one thing no one wants to do these days: contact an airline's customer service line. The wait times can be longer than many flights.

Call a customer service line and you get a robo-voice. Pester them in a store and you get an attitude. Send them an email and be told that there's nothing they can do.

By Jason Boies Some customer service departments may still operate under the assumption that the number of customer complaints they’re receiving is an accurate reflection of the number of actual ...

For example, Microsoft reported that “54% of respondents say they have higher expectations for customer service today than they had one year ago. This number jumps to 66% for the 18-34-year-olds ...

But “good customer service” is a relative term. The winning approach is to gear service levels to your particular customers’ expectations. Newsletters Games Share a News Tip ...