Get Moving with Mobile! Five Tips for Delivering Great Customer Service.Thinking of adding upgrading your mobile customer service channel? Then you really need to consider these five tips for ...

Call a customer service line and you get a robo-voice. Pester them in a store and you get an attitude. Send them an email and be told that there's nothing they can do.

By Jason Boies Some customer service departments may still operate under the assumption that the number of customer complaints they’re receiving is an accurate reflection of the number of actual ...

Jim Morrison column on customer service: ... Last time we talked about a couple emails from readers and friends and their examples of customer service being a two-way street.

For example, Microsoft reported that “54% of respondents say they have higher expectations for customer service today than they had one year ago. This number jumps to 66% for the 18-34-year-olds ...