LET me start this write-up with a fundamental question. How does the leader of a business organisation correctly determine the satisfaction level of an employee?Experts say that an employee must be ...

The software giant polls staff on various aspects of their work life. The results are a key tool for assessing employee satisfaction.

Hallowell, Roger. "Southwest Airlines: A Case Study Linking Employee Needs Satisfaction and Organizational Capabilities to Competitive Advantage." Human Resource Management (winter 1996).