When Microsoft took the wraps off Dynamics 365 a couple of weeks ago, officials seemingly didn't want to talk much about tech. They were more intent on appealing to business decision makers.

In 2016, when Microsoft announced its makeover of its CRM and ERP strategy in the form of Dynamics 365, officials started talking up the Common Data Model (CDM), which was the heart of those services.

Microsoft wants to help demystify the business processes of its Dynamics 365 customers ... you connect directly to an Analysis Services data model, which in turn can connect to a variety of ...

Microsoft has been making moves into customer service and financial planning software with Dynamics 365, its subscription-based line of business applications. It is investing heavily in the space ...