Put yourself in your audience’s shoes and be brave enough to admit when something you thought was working just isn’t.

Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions ...

The Role of IT in Driving Customer Engagement In today's fast-paced world, customers have high expectations for their buying experiences. From the initial product research to the final purchase ...

Businesses are always searching for new methods to improve their online presence and deliver outstanding client experiences in the quickly changing digital worl ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Evolving customer expectations and the role of AI in customer experience. Insights from the CEE 2024 Report reveal shifting consumer expectations in the Philippines. Surveying over 10,200 Filipino ...

Closing the digital gap, often referred to as ‘digital transformation,’ is often the shortest path to realizing better ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering ...

“So many daily interactions with service providers are successfully managed digitally, resulting in continually higher customer expectations for a world-class digital experience,” said Eric McCready, ...